Torbay Direct recognises that the environment is fundamental to existence. We strive for excellence, leadership, sustainability, and integrity through improvement in our environmental performance and management. An awareness of our environmental impact is a responsibility of all employees at every level in the company. All personnel have an obligation to apply operating practices and procedures which will ensure protection of the environment.

In accordance with the above TorbayDirect has identified the following key objectives and actions to serve as guidelines in the implementation of its Environmental Policy.

ISO 14001 Accreditation

As part of our ongoing commitment to environmental stewardship we have achieved ISO 14001 accreditation. This is the first part of a number of verifiable steps that TorbayDirect is taking to minimise its environmental impact.

ISO 9001 Accreditation

We have achieved ISO 9001 accreditation which demonstrates our commitment to quality, the reduction of costs, boosting productivity and improving customer satisfaction.


Full compliance with all applicable environmental legislation and regulations that affect our activities throughout the Service.

Environmental Impact

We aim to improve our environmental performance by using paper, energy, technology and other resources with increasing efficiency, and by reducing all forms of waste.


We promote recycling and the use of recycled materials, whilst reducing the consumption of all materials wherever possible.


We establish standards which will promote the use of environmentally friendly processes and materials. We will strive to use eco-friendly, biodegradable materials as far as possible and viable. Where the use of new materials is the only viable option we will ensure that these are obtained from managed sustainable sources.


We design energy efficiency into services and facilities and manage energy in all areas of the business, promoting these services to our own employees and customers.


We place more of our business with suppliers who minimise the impact of their activities on the environment and adhere to an Environmental Policy.

Risk Management

We continually identify, evaluate and control the environmental risks associated with our operations. We shall have procedures in place to prevent and respond to emergencies.


We support pollution prevention and environmental research, and implement findings consistent with this policy.

Performance Evaluation

We evaluate the environmental performance of our operations and personnel, and recognise achievements which support this policy. We shall provide our employees with information and training to fully integrate this policy into their responsibilities at work.